Refund and Returns Policy – GAREGEAR

At GAREGEAR, we want every purchase to be perfect. If you’re not 100% satisfied, you can return any item within 30 days of delivery for a full refund — no questions asked.

Return Window

30 days from the date you receive your order
(UK law requires 14 days; we give you 30 for peace of mind)

Who Pays for Return Shipping?

FREE returns for all UK & US customers
We provide a prepaid return label via email

What Can Be Returned?

Any product, including:

Change of mind
Wrong size/color
Doesn’t meet expectations
Defective or damaged items
Manufacturing faults

Return Conditions

Item must be unused, undamaged, and in original packaging
Include proof of purchase (order number or receipt)

Non-returnable: Popped fidget cubes (hygiene reasons)

How to Return (3 Easy Steps)

Email us at support@garegear.com with your order number
We send you a free prepaid return label (PDF)
Drop off at any UK Post Office or USPS location

Refunds

Processed within 3 business days of receiving your return
Refunded to your original payment method
You’ll receive email confirmation

Exchanges

We don’t offer direct exchanges yet. Simply return and place a new order — we’ll help you pick the right one!

Lost or Undelivered Packages

Contact Us

Email: support@garegear.com
Address:

GAREGEAR Returns
173 Highlands Boulevard
Southend-On-Sea, Essex
SS9 3TJ
United Kingdom

Last updated: 3 November 2025

This policy applies to all orders shipped to the United Kingdom and United States.